My wife Jill is a nursing student. She has endured, seen, heard, smelled and touched a side of life that many people simply would not want to experience. From sick children to mentally troubled adults, from those who are victims to those who don’t value the gift of life, her studies have been a crash course in something much bigger than healthcare.
Two weeks ago my wife was working with a patient who was 92 and close to the end of the road. Jill sat with her and held her hand. She asked her patient, “What is the best lesson you could teach a young person today?”
The old woman simply replied, “Tolerance” and closed her eyes.
When Jill told me the story later, that one word carried a powerful message, one that stopped me in my tracks at the time and continues to resonate with me. This woman, who lived through the past 92 years in American history, still believed that our biggest challenge is learning to accept our differences in ethnicity, religion, morals, values and cultures.
Yes, our society is more tolerant than it was 92 years ago. But we still have work to do. As a communications professional, I know that even with all our demographic research, focus groups, content development strategies and best attempts, we still fall short. We still develop messages that leave people out, that offend, that are ignorant.
Jill’s patient passed away before we got to say thank you for her timely and poignant thought. But it’s a wonderful lesson for us all.
What do you think? Are we making progress? Is there more negativity in the world? Or just more coverage worldwide for every intolerant statement?

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