Social networking on company time
Web surfing during office hours used to be a no-no. But one boss says: “I don’t care what you do on the internet.”
Twittered out?
For those feeling overexposed to news on the wonders of Twitter, here’s a funny anecdote (and antidote) from a blogger who’s fed up with Twitter talk. Caution: contains language that may offend.
Seattle paper goes digital
Last week, the Seattle Post-Intelligencer became the largest U.S. newspaper to go entirely digital. Read more here.
Florida docs try to hush online chatter
In an effort to curb harmful online commentary about their practices, as many as 300 Florida doctors require patients to sign contracts promising to not comment about them on sites like Angie’s List. Prudent business practice or gag order? Read more here and decide for yourself.
IU Public Policy Institute
Study: Smoking bans don’t hurt bars, casinos
WIBC - Indianapolis,IN
Research review from IU Center for Health Policy on true economic impact of smokefree workplaces
Bicycle Indiana
Mayor shares vision for city bike lanes
WTHR - Indianapolis,IN
How are the city’s newest bike-only lanes working? Nancy Tibbett, Executive Director of the Indiana Bicycle Coalition, predicts a learning curve.
IU School of Public and Environmental Affairs
Robbed
Indianapolis Business Journal
Banks fight heists with shrewd precautions, technology
Planned Parenthood of Indiana
Abortion measure seen 2 ways
Indianapolis Star
Planned Parenthood of Indiana shares its view on proposed abortion legislation
I used to live in New England. From time to time, my wife and I would drive north along the Atlantic coast to Maine. En route to Penobscot Bay or Bar Harbor, we’d always stop in Freeport to visit L.L. Bean, the famed purveyor of outdoor equipment and apparel.
The folks at L.L. Bean are big on customer service. One company philosophy in particular—called “What is a customer?”—made a big impression on me. So I adapted it slightly for myself and my business.
My contemporized version, with apologies to L.L., goes like this:
What is a client?
Clients are the most important people ever in this company—in person, online, on the phone or by mail.
Clients are not dependent on us; we are dependent on them.
Clients are not an interruption of our work; they are the purpose of it.
We are not doing a favor by serving clients; they are doing us a favor by giving us the opportunity to do so.
Clients are not people to argue or match wits with. Nobody ever won an argument with a client.
Clients are people who bring us their problems. When they profit from the solutions we offer, we profit.
Does your client or customer philosophy live up to L.L. Bean’s standard?
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